This policy explains how subscriptions, upgrades, cancellations and refunds work for the Laundry Tech software provided by Risha Multiservices Pvt. Ltd.. It forms part of our Terms & Conditions.
1. Free trial
New businesses can try the software free of charge for the trial period shown at sign-up. No payment is taken during the trial, so there is nothing to refund. If you do not choose a plan, your account is limited when the trial ends and your data stays available for a reasonable period so you can subscribe later.
2. Subscription payments
- Subscriptions are paid in advance for the chosen billing cycle (for example monthly or yearly).
- Because you can evaluate the software during the free trial, subscription fees are generally non-refundable once a billing period has started.
- Prices shown in the panel are calculated on our servers at the time of payment, including any valid coupon and applicable taxes.
3. Upgrades
- You can upgrade to a higher plan at any time from Plan & billing in your panel. A confirmation screen shows the new plan, price and start date before you pay.
- Monthly plans: the new plan becomes active immediately on the upgrade date. Unused days of the previous plan are not carried forward or refunded.
- Yearly or longer plans: you can still upgrade immediately. The new plan starts on the upgrade date and the remaining period of the previous plan is non-transferable and not refunded.
4. Downgrades and cancellation
- You can cancel renewal at any time. Your plan stays active until the end of the period you have already paid for, and is not renewed after that.
- A downgrade takes effect from your next renewal date.
- Before cancelling, you can export your data from the panel or ask our support team for help.
5. When we do refund
We will refund, in full or in part, where:
- you were charged twice for the same subscription or charged an incorrect amount because of a technical error;
- a payment was deducted but the subscription was not activated and we cannot activate it;
- we permanently discontinue the Service before the end of a period you have paid for (a proportionate refund for the unused period);
- a refund is otherwise required by law.
Please report the problem within 7 days of the payment, with the payment reference, to contact@laundrytech.in or on WhatsApp at +91-7905016703. Approved refunds are made to the original payment method, usually within 7–10 working days of approval; the time for the amount to reach your account depends on your bank or payment provider.
6. Payments between laundries and their customers
Payments that customers make to a laundry business (for laundry services, through its website, UPI or payment links) are between the customer and that business. Refunds for those payments are handled by the laundry business under its own policy.
7. Contact us
Risha Multiservices Pvt. Ltd.
Kanpur Nagar, Uttar Pradesh (India), Kanpur, Uttar Pradesh, 208025
Email: contact@laundrytech.in
Phone: +91-7905016703
WhatsApp: +91-7905016703
Website: laundrytech.in/
